Service Requests

Man in orange working on the electrical lines

New Services, Service Upgrades, Temporary Services and Service Removals

Do you require:

New service connection of a residential, commercial or industrial facility
Electrical service upgrade
Removal of permanent or temporary service
Electricity meter relocation
New Electric Vehicle Supply Equipment (EVSE) connection

Effective September 16, 2025, the Ontario Energy Board’s Distribution System Code (DSC) introduces the Capacity Allocation Model (CAM). The CAM is designed to support housing development connections by allocating distribution capacity and associated system expansion costs among qualifying development areas.

For more details, please visit our Capacity Allocation Model (CAM) page.

Service Connection and Upgrade Request

Account Details

Service Address

Address

Apt/Unit #

City/Town

Postal Code

Account Details Type

Service Area

Service Type

Account Number

Please enter your account number (Optional)

Current (Billing Address)

Address

Apt/Unit #

City/Town

Postal Code

Customer Information

First name

Last name

Phone

Contractor Information

Company Name

First name

Last name

Phone

Single Point of Contact

Customer

Contractor

Hydro Service Information

Customer Class

Residential

Commercial

Industrial

Power Supply

Proposed Switch

Proposed Main Switch (In Amps):

Proposed Voltage

Existing Switch

Existing Main Switch (In Amps):

Existing Voltage

Proposed Load (In KW)

Meter Base Location

Number of Meter Base Positions

Preferred Location of Meter

Notes:

Hydro and Gas services must be installed on opposite sides of the house for underground services
Recessing, architectural detailing, or embedding of the meter base or conduit is not allowed

Are you installing an Electrical Vehicle Charger?

Yes

Estimated Date Hydro Service is Required

Note: The estimated date is not a guaranteed schedule or a scheduled connection date. Scheduling of hydro service connection is conditional upon meeting all of NT Power requirements.

ADDITIONAL INFORMATION

A surveyed drawing in AutoCAD of the property must be provided and include the following information: site location from the roadway centreline to the back of the property, the proposed house footprint and driveway, proposed hydro and gas meter locations, and existing services (gas, cable, phone, & water).
Once the design is complete a letter outlining the cost along with a Service Agreement & Consent Forms will be sent electronically.
A service layout with both trench and meter base specifications will be sent to you upon receipt of payment.
For underground services, an NT Power Site Inspector will oversee the trench construction.
For the new service to be energized, NT Power must have received a Connection Authorization from ESA, the completed Service Agreement and Consent forms, and have all outstanding costs paid in full. Note that applicants are cautioned not to incur any major expenses until all necessary approvals have been granted.
Further information may be required to proceed.

Additional Comments

Please attach any supporting files

Maximum 5 files.
256 MB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2.

Applicant’s Acknowledgement

I have read the additional information section